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Frequently Asked Questions

What shipping methods are offered?

  • Cole Gunsmithing exclusively uses UPS for inbound Gunsmithing Work Order shipments.
      • Ground Shipping for All Inbound Work Orders
      • 2nd Day or Overnight Options: Available By Quote Only

Does UPS offer insurance?

  • Yes, additional insurance may be added to your prepaid label at your discretion. UPS offers $1,000.00 of coverage for every $16.00. 
  • In the event of a UPS claim, uninsured packages are only covered for the amount of $100.00.

Can I add insurance to my Beretta or Rizzini warranty label?

  • No, Beretta and Rizzini do not allow for additional insurance to be added to their waranty labels. Both manufacturers offer UPS Ground Shipping to be covered as part of their warranty process, but additional insurance coverage is not allowed. If you would like your firearm to be insured , you will be charged the cost of the shipping label ($60.00 for Ground + Insurance).

Where do I drop off my package?

  • Packages must be dropped off at a UPS Customer Service Center (not a UPS Store).

How should I package my firearm?

  • Cole Gunsmithing recommends wrapping your firearm in bubble wrap or foam padding and securing the firearm in its case. Cases should be placed into a cardboard box large enough to accommodate the case, but small enough to mitigate voids or empty space.
    • Recommended Box Sizes:
      • For 30″ to 32″ barrel guns in cases: 43″ x 15″ x 5″ Boxes
      • For stocks, wood sets, small parts, etc…: 21″ x 9″ x 5″ Boxes
There are four (4) steps to completing a work order request.
  1. Contact Information
  2. Work Order Details – Service Location, Type of Service, Firearm Detail, Nature of Work Requested.
  3. Shipping
  4. Files, Fitting Forms, Photos, or TSK Fitting Forms.
ALL Cole Gunsmithing locations provide full service.  The Harpswell Maine location also specializes in the following services:
  • Leather Recoil Pads – exclusively installed at our Harpswell Maine location. Please select Harpswell Maine under service location.
  • Comb Installation and Recoil Systems Installation – Harpswell Maine is equipped for the fastest turnaround for these services. Naples Florida and San Antonio Texas provide these services on a limited basis.

Please fill out the work order in it's entirety before leaving this window. Clicking outside this window or leaving this page after you have started will flag your work order as "Abandoned" and it will not be submitted to our staff for processing.

1Contact Information
2Firearm/Work Order Details
3Shipment Information
4Final Steps
Contact Page

Contact Details

Notice

If you are an FFL submitting a work order on behalf of a customer, please fill out this section with the customer's information so we may reach out to them directly if needed.

Work order submissions require a valid home address or must be sent in from a licensed Firearms Dealer (FFL) to be considered for gunsmithing work. Work orders submitted with a business or commercial address or a P.O. box will not be processed.
Clear Signature
By proceeding with this work order, I verify that the address provided in the field above is my personal home address and not a business or commercial address. All firearms submitted for gunsmithing work must be received from the owners home address or an active and licensed Firearms Dealer (FFL). Work orders received from a business or commercial address will not be processed until the user has provided a valid home address.

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